wayner

The Helpdesk is coming! The Helpdesk is coming!

-Paul Rever (kinda)

Today’s weekly meeting was fun as usual. Amongst the “items” brought up was the eventual coming of The Helpdesk.

The one thing which every employee doesn’t want to happen is going to happen. Sometime.

Currently me and the rest of the Geeks are stationed roughly one per floor. If a client has a problem if they want they can walk by and ask us for help. It’s nice.

So naturally it has to be destroyed.

In the interests of client service they want to switch us over to a phone system which all the other departments have and clients hate. (What exactly are we serving the clients? Gruel?)

Years ago, when I left Convergys, I kinda swore that I’d never work in a call centre again. Now I need to figure out how serious I was. Am I really willing to quit over this?

My only saving grace is that this is Government. Things either happen too slowly or too fast. The helpdesk will either take just short of forever to be put into place, or happen so fast I won’t really have time to think about it.

I stumbled across these old photos taken of my bedroom when I was in High School.

When I moved into the rec room downstairs I just wanted to do something different and I can’t believe my parents went with it. Dad worked out the angles for the star burst design.

We nailed a board across the window and then found the centre of the window. Then we left a nail sticking out about an inch and used fishing line (typical for The Rock, huh? ) to mark out straight lines to the walls.

Alas, the walls are no more. Mom called me a few months ago telling me that they finally redecorated down there.

End of an era.

I shall miss it.

Just a note that on 04/04/07, my little kitten Magic turned 3.

And she’s as strange as ever.

She’s going to be sore for a few days, but we have pills! Sweet, wonderful little pills.

Those were the words at quarter to four that meant that Anita would finally have her surgery.

After about 3 days on nothing but a saline solution (Hollywood’s next diet craze – mark my words) she finally went into the O.R.

We had been told before hand that it should be an hour to maybe an hour and a half for the procedure.

At 6:10 I was told she was finally out. A fair bit longer then what we were told. Of course the nurse in the recovery room said “But it always takes two hours for a gallbladder?“

I should be bitter but I’m just glad it’s over.

Sure, I don’t get the house paid off, but at least I “should” be able to pick her up tomorrow.

Time is an illusion, lunchtime doubly so.

-Ford Prefect,
The Hitchhikers Guide to the Universe

Hospitals are busy places, with lots going on. So much in fact that the combined movement of everyone inside must approach that of C.

Because, only then can the promises made inside truly be sincere. For as the faster the combined speed gets, the slower actions actually happen.

At noon, Doctor 7, said that Anita was on the board, and that surgery could happen in as little as 3 hours.

At 10:15pm tonight they finally told us that “No, maybe tomorrow morning.”

So that’s 10 hours and 15 min’s of not having anything to drink or eat just in case something happens.

I know that this is a difficult thing for hospitals to judge, but really think patient care could be improved just by letting them feel that they’re not being jerked around at the whim of a surgeon on his 23^rd hour on-call.

Lets see what happens tomorrow now…